Q1: I can't send emails through my Microsoft Outlook (Outlook express) when using the ADSL Connection?

A1: Use OGERO's relay service that allows you to send email by changing Outgoing mail server (SMTP) to mail.ogero.gov.lb.

Q2: How do I sign up for a new account?

Click here to view sign up demo example

Q3: How do I log in to my user profile?

A3: From OGERO's main page, in the Bill Details section, enter either your username or telephone number depending on which one you used when you created your signup, then click on the login button.

Q4: How do I enroll my telephone number?

Q5: If I don't have the information required to enroll my telephone number, and I need to enroll my DSL number, what do I do?

A5: On the Enroll number page, click on the link "if the information below is not available click here to enroll your DSL number" . Then provide your DSL number "DSL رâه" and the application number " ×نب رâه" from your DSL application form.

A6: You first need to create an online account with OGERO.  After this, you can log in to your account by entering your username and password, you enroll your number, and then you click on the view usage link.

Q7: Does my usage get reset by the beginning of the month?

Q8: Do I pay for my DSL usage seperately, by the end of the month, or is payment done with my telephone bill?

Q9: The first month for which I have installed the DSL line, do I pay for the entire volume or only for the used volume?

Q10: What do I do if I forget my password?